Our typical turnaround time is 24 to 48 hours after the shoot is completed.
Our shooting hours are flexible, available any time, seven days a week.
After entering the checkout. First, you'll fill out our project form, which includes your name, contact information, and details about the property. You'll also select your preferred date for the shoot. Once you've completed and submitted the form, you'll be prompted to continue to the checkout page. From there, simply enter your billing and payment information, and your order has been placed. It's that simple!
Once your order is processed, you’ll receive an automated email confirming your purchase. Shortly after, you’ll receive another email with a contract to ensure the protection of both parties.
Yes, hosting a virtual tour does require a monthly fee. Since we use Matterport's platform to create and host your virtual tours, there is a $9.99/month hosting cost. This ensures your virtual tour remains accessible online for prospective clients and viewers. If you have further questions or need assistance, feel free to reach out!
The shoot typically takes between 1 to 2 hours, but never more than 3 hours.
No, your presence isn't required during the shoot. We can coordinate all necessary arrangements in advance to ensure everything goes smoothly.
For media delivery, we primarily use Dropbox, as it allows easy access to high-quality files without any size or quality restrictions. If Dropbox isn't a feasible option, we can deliver the files via email. For virtual tours, we use Matterport, which provides an interactive and immersive experience for viewing the property.
We offer one round of complimentary revisions to ensure the final product meets your expectations. Additional revisions can be accommodated for an extra fee.
Make sure rooms are clean, well-lit, and free of personal clutter to ensure the best results. However when you schedule a shoot we will send you a necessary prep list.
If there are particular features you'd like us to highlight, like a beautiful kitchen, backyard, or pool, just let us know, and we’ll make sure they stand out prominently in the final product. Likewise, if there are areas you'd prefer to downplay, we can adjust the focus accordingly.
Weather can affect aerial and exterior photography. If conditions aren't ideal, we are flexible and can reschedule to ensure your property is captured in the best possible light.
We understand that plans change. Please notify us at least 24 hours in advance if you need to cancel or reschedule, and we'll do our best to accommodate your new schedule.
Yes, we offer expedited services. Please contact us to discuss your timeline and requirements.
We can work with occupied properties, but we recommend coordinating with occupants to minimize disruptions and ensure the property is photo-ready.
We kindly ask that you use a standard lockbox, provide access arrangements, or share a one-day code for the photographer. Please note that our photographers are not required to have apps for electronic lockboxes. Thank you!
